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  • Jun 24, 2021
  • By NextEra Home

We help protect home systems and budgets better because our sister company does too.

Here’s something good to know about NextEra Home. Although we’re a new company, our experience with home warranty and protection plans go back a long way.

For almost 20 years, our commonly managed affiliate, FPL Home, has been offering home warranty and protection plans in Florida, and currently has more than one million customers enrolled in these plans. Homeowners enjoy real peace of mind knowing that they have protection against the cost of repair and replacement of their home systems and appliances due to normal wear and tear.

The experience gained through FPL Home has taught us a lot about what good customer service means. And that knowledge helped us form NextEra Home’s service principles. When you enroll in a NextEra Home warranty, this is what you can expect:

1. We will provide a seamless, hassle-free customer experience.

We’ve worked to make the customer-enrollment and service-call processes as simple as possible. You should be able to take care of everything with one phone call to 833-634-6634 or one visit to the NextEra Home customer portal at customer.nexterahome.com.

2. We will honor your valuable time.

When the unexpected happens and you experience a breakdown, you want a service provider at your home as soon as possible. That’s why NextEra Home offers 24/7 online access to service-call scheduling. And when you make a service-call request, you can select an appointment date and time that works best for you.

3. We will explain coverage so you can understand.

We’ve worked to keep our coverage Terms and Conditions as clear as possible. If there’s something you don’t understand about your service plan, take a look at our FAQ or call 833-634-6634.

4. Service Providers and Customer Service will respect you.

Good customer service costs nothing, yet it adds so much value to your experience. When you call, our representatives will treat you with appreciation and politeness.

That courtesy extends through to when a service provider visits your home. Your technician will remain calm and respectful throughout the appointment. They’ll explain the services you need and treat your property with expert care.

NextEra Home’s warranty success depends on your satisfaction. Rest assured you can enroll with confidence and enjoy the finest service that we have gained through our FPL Home offerings.