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How can I schedule service for a product covered under my service plan?
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You can conveniently schedule service for your covered home product right here. Start by searching for your service plan. This will guide you through a few simple steps to get your service scheduled with your service plan provider.

If I schedule a service appointment, will I have to pay a deductible?
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Yes, a $125 deductible will be due for each service call, payable when you file a claim. To file a claim, search for your service plan in the customer portal and schedule service with your service plan provider. You will be informed at that time how the $125 deductible will be collected or applied to your claim.

Where can I get a copy of my service plan?
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You can view, print or download your service plan terms and conditions at any time on this site. Start by searching for your service plan. On your plan page, click the Menu link for options in the customer portal.

How do I check the status of my service appointment?
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The fastest way to check the status of your service appointment is to contact your assigned service technician. If you scheduled your service appointment using the service provider's portal accessible through this site, search for your service plan and click the House Calls Details button for your contact information in the customer portal.

How can I change my service appointment?
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To change your service appointment, contact your assigned service technician. If you scheduled your service appointment using this site, search for your service plan and select the House Call Details button for your service technicians contact information in the customer portal.

What is covered under my service plan?
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Your service plan provides coverage within one single-family residence for the cost of parts and labor on covered components that fail due to normal wear and tear. Certain conditions and components such as inadequate maintenance and cosmetic parts are not covered. See your service plan terms and conditions for full coverage details. Still have questions? Sign in to the customer portal to view service plan coverages.

How can I make a payment?
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You can make payments to your service plan by contacting an agent. Sign in to the customer portal to get started.

How do I cancel my service plan?
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You may cancel your service plan at any time, no questions asked. Contact an agent by calling 800-315-7452 to get started. See your service plan Terms and Conditions for full details.

How do I transfer my service plan?
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Are you selling your home? You may be able to transfer your service plan to another party. Contact an agent by calling 800-315-7452 to get started. See your service plan Terms and Conditions for full details.

Why should I purchase a service plan offered through NextEra Home?
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Your home is full of appliances and systems (e.g. heating and air). Sooner or later, they may break from normal wear and tear. It can cost a lot if you need to repair or replace appliances or major systems. A service plan offered through NextEra Home helps cover the cost of repairs or replacements of covered appliances and systems in case of the unexpected.

Where are NextEra Home service plans available?
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Plans are available now in Illinois and Texas. More states will join soon. Check back here for updates, or subscribe to our newsletter.