FAQ

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Using Your Warranty

You can reset your password through the NextEra Home portal. Click on "Forgot Your Password" and follow the instructions. Search for your account, then select "Reset Password".

You can request service through the NextEra Home portal by clicking on “File a Claim” under Service Request. Or contact customer service at 833-634-6634.

Yes, you can request service anytime through the NextEra Home portal.

You can select a time and date for your appointment through the NextEra Home portal. If you are requesting immediate service, there is a one-hour limited service call guarantee based on service hours of 7 a.m. to 7 p.m., Monday through Friday, Eastern time.  See the Terms and Conditions of your service plan for details.

You can see the status of your service request through the NextEra Home portal. Login and click on "My Service Requests". Search for your service plan, then select your claim number to view the status.

If it can’t be fixed, we will offer a replacement of the covered product or replacement cost up to the coverage limit. See the Terms and Conditions of your service plan for details.

 

No.  NextEra Home has an approved service provider contractor network. Other contractors may only be used with our pre-approval if we cannot locate an available in-network service provider. 

Yes. There is a limited one (1) year service labor warranty.  See the Terms and Conditions of your service plan for details.

Coverage & Plans

No.  We will not refuse coverage based on the age of your home’s systems and appliances.

No.  There is no requirement of inspection or maintenance records before you purchase a service plan.

 

You can start requesting service thirty (30) days after you buy your service plan. If you purchased a plan during a real estate transaction, your buyer’s coverage starts the day of closing.

We determine whether your claim is approved after we receive the contractor’s diagnosis of the problem with your covered product.

Yes. If you have upgraded an Appliances Warranty Plus or Home Warranty Plus plan, (i) the new Service Agreement supersedes and replaces in its entirety the old plan, (ii) the coverage start date for products that were already covered under your old plan will not be subject to a 30-day waiting period under the upgraded plan, and (iii) the coverage start date for products that are newly covered under the upgraded plan will be subject to a 30-day waiting period.

Yes. You can add optional coverage for your swimming pool and in-ground spa to any service plan.

No.

Yes. You can add optional coverage for an additional standalone appliance or air conditioning system up to five (5) tons.

 

About the Contract

Your contract lasts for one (1), two (2), or three (3) years, depending on the length of coverage you choose. It renews automatically.

 

If you use automatic payments, we will notify you of next year’s renewal at least 30 days before your current contract expires. 

Yes. You may cancel this contract at any time for any reason by contacting customer service at 833-634-6634.   

No. There is no limit on the number of covered repairs, although some coverage limitations apply, such as dollar-amount caps.

Over time, home appliance and system parts fail due to normal wear and tear. A NextEra Home service plan helps cover the repair and replacement costs of such parts, extending the life of your appliances and systems. Also, by streamlining service-call arrival time, scheduling and payments, the plan helps reduce home-repair hassles.

Your service plan provides coverage within one (1) single-family residence for the cost of parts and labor on covered components that fail due to normal wear and tear up to the coverage amount. Certain conditions and components such as inadequate maintenance and cosmetic parts are not covered. See the Terms and Conditions of your service plan for details. Still have questions? Sign in to NextEra Home portal to view service plan coverages.

You can schedule service for your covered home product at NextEra Home portal.  Search for your active warranty and click on "create service request". You can also schedule an appointment by calling 833-634-6634 Monday through Friday from 7 a.m. to 7 p.m., Eastern time.

Yes. A $75 service call deductible will be due for each claim, payable when you schedule a service call.

The fastest way to check your status is to go to NextEra Home portal.  Login and go to "My Service Request" or contact customer service at 833-634-6634.

If it can’t be fixed, we will offer a replacement of the covered product or replacement cost up to the coverage limit. See the Terms and Conditions of your service plan for details.

Yes. You may schedule uncovered products for service through the Homee mobile app or call customer service at 833-634-6634.

 

Most homeowners insurance policies do not cover repairs or replacements of home appliances or systems for failures due to normal wear and tear.