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Best ways to use your warranty

  • How do I reset my online account password?

    You can reset your password through the NextEra Home portal at customer.nexterahome.com. Click on Forgot Your Password and follow the instructions. Search for your account, then select Reset Password.

  • How do I request repair service?

    You can request service through the NextEra Home portal at customer.nexterahome.com by clicking on “File a Claim” under Service Request. Or contact customer service at 833-634-6634

  • Can I request repair service in the middle of the night?

    Yes, you can request service anytime through the NextEra Home portal at customer.nexterahome.com.

  • How do I request a time for my service call?

    You can select a time and date for your appointment through the NextEra Home portal at customer.nexterahome.com. If you are requesting immediate service, there is a one-hour limited service call guarantee based on service hours of 7 a.m. to 7 p.m., Monday through Friday, Eastern time.  See the Terms and Conditions of your service plan for details. 

  • How can I find out the status of my service request?

    You can see the status of your service request through the NextEra Home portal at customer.nexterahome.com. Login and click on My Service Requests. Search for your service plan, then select your claim number to view the status.

  • What if you can't fix my covered product?

    If it can’t be fixed, we will offer a replacement of the covered product or replacement cost up to the coverage limit. See the Terms and Conditions of your service plan for details.

  • Can I choose my own contractor?

    No.  NextEra Home has an approved service provider contractor network. Other contractors may only be used with our pre-approval if we cannot locate an available in-network service provider. 

  • My issue wasn’t fixed. Can the contractor come back?

    Yes. There is a limited one (1) year service labor warranty.  See the Terms and Conditions of your service plan for details.

Learn more about your coverage

  • My home's systems and appliances are old. Does that matter?

    No.  We will not refuse coverage based on the age of your home’s systems and appliances

  • Do I need an inspection or maintenance records before I can buy coverage?

    No.  There is no requirement of inspection or maintenance records before you purchase a service plan.

  • When can I start scheduling repair service?

    You can start requesting service thirty (30) days after you buy your service plan. If you purchased a plan during a real estate transaction, your buyer’s coverage starts the day of closing.

  • How will I know if my claim is approved or not?

    We determine whether your claim is approved after we receive the contractor’s diagnosis of the problem with your covered product.

  • Can I change my plan later?

    Yes. If you have upgraded an Appliances Warranty Plus or Home Warranty Plus plan, ( i ) the new Service Agreement supersedes and replaces in its entirety the old plan, (ii) the coverage start date for products that were already covered under your old plan will not be subject to a 30-day waiting period under the upgraded plan, and (iii) the coverage start date for products that are newly covered under the upgraded plan will be subject to a 30-day waiting period

  • Can you cover my swimming pool?

    Yes. You can add optional coverage for your swimming pool and in-ground spa to any service plan.

  • Can I extend my coverage to my guest house?

    No.

  • If I have more than one refrigerator or air conditioning system, can I cover those too?

    Yes. You can add optional coverage for an additional standalone appliance or air conditioning system up to five (5) tons.

What you need to know about your contract

  • How long does my contract last?

    Depending on the length of coverage you choose, your contract lasts for one (1), two (2), or three (3) years. It renews automatically for additional 12-month periods unless cancelled. 

  • How can I make sure my coverage continues?

    If you use automatic payments, we will notify you of renewal at least thirty (30) days before your current contract expires.

  • Can I cancel at any time?

    Yes. You may cancel this contract at any time for any reason by contacting customer service at 833-634-6634 

  • Is there a limit to the number of repairs I can schedule during my contract term?

    No. There is no limit on the number of covered repairs, although some coverage limitations apply, such as dollar-amount caps.

  • Why should I get a NextEra Home service plan?

    Over time, home appliance and system parts fail due to normal wear and tear. A NextEra Home service plan helps cover the repair and replacement costs of such parts, extending the life of your appliances and systems. Also, by streamlining service-call arrival time, scheduling and payments, the plan helps reduce home-repair hassles.

  • What does my service plan cover?

    Your service plan provides coverage within one (1) single-family residence for the cost of parts and labor on covered components that fail due to normal wear and tear up to the coverage amount. Certain conditions and components such as inadequate maintenance and cosmetic parts are not covered. See the Terms and Conditions of your service plan for details. Still have questions? Sign in to the customer portal at customer.nexterahome.com to view service plan coverages.

  • How can I schedule service for a product covered under my service plan?

    You can schedule service for your covered home product at customer.nexterahome.com.  Search for your active warranty and click on create service request. You can also schedule an appointment by calling 833-634-6634 Monday through Friday from 7 a.m. to 7 p.m., Eastern time.

  • If I schedule a service appointment, will I have to pay a deductible?

    Yes. A $75 service call deductible will be due for each claim, payable when you schedule a service call.

  • How do I check the status of my service appointment?

    The fastest way to check your status is to go to customer.nexterahome.com.  Login and go to My Service Request or contact customer service at 833-634-6634

  • What if you can’t repair my covered products?

    If it can’t be fixed, we will offer a replacement of the covered product or replacement cost up to the coverage limit. See the Terms and Conditions of your service plan for details.

  • Can I schedule repair services that are not covered under my service plan?

    Yes. You may schedule uncovered products for service through the Homee mobile app or call customer service at 833-634-6634

  • Does my homeowners insurance cover service?

    Most homeowners insurance policies do not cover repairs or replacements of home appliances or systems for failures due to normal wear and tear.

Glossary Terms

  • Home Warranty

    Enrolling in a home warranty plan helps to put your worry to rest. NextEra Home provides coverage for the repairs and replacements of your major home appliances, HVAC, plumbing, and more for breakdowns due to normal wear and tear.  

  • Workmanship Guarantee

    We believe in the work that our service providers complete in your home. All covered repairs are protected against defects in materials and workmanship for one year. 

  • One Hour Limited Service Guarantee

    When something in your home breaks, it can be a major inconvenience. For that reason, our service providers offer a one-hour limited service call guarantee if you file a request by telephone, web, or the Homee app between 7:00 am – 7:00 pm, Monday through Friday (excluding national holidays and major events) for immediate service. See Terms and Conditions for details. 

  • Freedom to Cancel

    You’re in the driver seat, with complete control of your Service Agreement. You can choose to end coverage at any time by calling (833) 634-6634. Your cancellation goes into effect when the request is received.  

  • Add-On Coverage

    For a small monthly cost, you can cover additional appliances in your home, including central vacuum, pool/spa equipment, septic system, freezer, ice maker, water softener, well pump, and more. Go to NextEra Home portal at customer.nexterahome.com or by calling (833) 634-6634 to add coverage to your Service Agreement. 

  • Service Call Deductible

    When you request to have an authorized service provider come fix your covered product, there will be a $75 deductible charged at the time of service.

  • Authorized Service Provider

    All repairs and replacements that are performed on covered products must generally be performed by a service provider that is dispatched through NextEra Home.

  • Claim

    When a covered product breaks, a request for repair or replacement may be submitted. To make a claim, go to customer.nexterahome.com click on “File a Claim” under Service Request. Or contact customer service at 833-634-6634

  • Deductible

    A deductible, or Service Call Deductible is the amount of out-of-pocket expense, for which the customer is responsible to pay for each claim. The deductible is collected when service is requested. 

  • Service Agreement

    The NextEra Service Agreement is our promise to help keep your home running smoothly, by helping to protect you against the cost of normal wear and tear damage, on appliances and systems covered by your purchased Service Agreement. 

  • Upgrade of Plan

    If upgraded to an Appliances Warranty Plus plan to the Home Warranty Plus plan, (i) this Service Agreement supersedes and replaces in its entirety the Appliances Warranty Plus plan, and (ii) the coverage start date for products previously covered under the Appliances Warranty Plus plan will not be subject to the 30-day waiting period.

  • Coverage Benefit

    Rrefers to the maximum amount of coverage for a covered product that is covered by the customer’s Service Agreement. It is good for a period of twelve months and any unused coverage does not roll over into the renewal term. 

  • Covered Products

    When the unexpected happens around your home, you can relax. The systems and appliances on your property, listed on the declaration page are covered for normal wear and tear under your Service Agreement up to the coverage limit.

  • Transfer

    Coverage of a property, following a change in ownership may be transferred to the new owner, but only with NextEra Home’s consent and 15 days from the date the home is sold or transferred. A transfer fee of up to $25 may be charged. There is no 30-day waiting period under transferred plans.

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